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Women's Support Service

General Enquiries Tel: 0345 650 1202
SMaRT 24 Hour Helpline: 0345 650 5599

Furnished, Communal Areas, Short Term, Wheelchair Access, Keyworker, SMaRT 24hr Support, Service User Involvement, Person Centred Planning, IT Facilities

Umuada is a specialist supported housing project for Black and Minority Ethnic women and their children which provides emergency, short term accommodation for those experiencing domestic abuse.

Umuada was established in 1994 and is owned by Nottingham Community Housing Association. We provide Comprehensive Care and Support to meet international standards ISO 9001.


  • 12 bed space refuge
  • Fully furnished
  • Easy access to local town
  • Easy access to public transport
  • Communal areas
  • All accommodation is maintained to the highest standard
  • Secure indoor play area & outdoor activity area
  • Qualified children's worker

Service User Involvement

  • To establish individual safety planning – including support to access assistance from other agencies where required
  • To move on to safe independent living, including support to access alternative accommodation
  • To gain, enhance and develop life skills e.g. increased confidence in managing tenancy and finances
  • To gain advice in accessing local facilities e.g. doctors, solicitors
  • Opportunity to access support to increase confidence and self-esteem. This includes in-house courses and counselling service (counselling for adults only)

Support and Advice

  • Person centred support plans developed with Service Users
  • Named Keyworker for each individual
  • Out of hours support provided by the NCHA SMaRT service (Support Management and Response Team)

Support offered

  • Support sessions and regular Service User meetings
  • Involvement in producing support package
  • Respect for choices, privacy, confidentiality and promotion of equalities and diversity
  • Support around safety planning